ALLEGRA Learning Solutions, LLC | Frequently Asked Questions

Help / FAQs

Frequently Asked Questions

Do you have questions regarding content? Contact us and we'll be happy to assist you! Responses may take 24 to 48 hours.

If you need technical support, call 760-434-1885 (Online Education) for assistance and follow the prompts.

Your Account

Benefits of Registration

ALLEGRA Learning collects demographic information through registration so we may better understand and serve the needs of our users. Registration is a one-time process. On subsequent visits, members sign in with their user name and password. Once you have completed your registration, you will have full access to all of ALLEGRA Learning’s content and features.

ID and Password Standards

IDs must be at least 5 characters and can only contain alphanumeric characters (A to Z and 0 to 9) or the following characters: @, period, dash, and underscore. Passwords can only contain alphanumeric characters.

Changing the Name on Your Account

To help prevent fraud, please contact us if you need to change the name on your account.

Your ID Has Already Been Chosen

If you get this message while trying to register on ALLEGRA Learning , it means:

The ID is already assigned to another individual. All IDs are unique and the more common ones tend to be in use. The best choices for an ID, especially if you cannot find one that will work, is to use your full name or your full email address. Sometimes you might find it helpful to add a number after your name.
The ID is yours. Sometimes members forget their ID or password when they try to register and when they try to re-register they get the message that the ID is already in use. If you believe you’ve already registered, please contact Technical Support at 760-434-1885.

Paying with a Check

We accept checks and money orders from U.S. funds from U.S. financial institutions. Checks from foreign banks cannot be accepted due to processing costs. Checks are posted approximately 7 business days after we receive them. Credit for courses/certificate programs will not be posted until the check clears. If you need to renew your license within 30 days, we recommend you pay by credit card for immediate access to certificates of completion. Our online credit transactions are conducted on a secure site, using your login and password. In addition, credit card companies provide protection against fraudulent charges. Another alternative to using a standard credit card is purchasing a prepaid VISA card. If you need to pay by check, please be sure to provide all your registration information (such as course title, current and complete name, address, city, state, zip code, daytime phone number, email address, and state license information as applicable), when you send us a check.) Once the check clears, you will be registered in the system by ALLEGRA Learning and notified by email. Checks should be made payable to, and mailed to: ALLEGRA Learning Solutions, 4809 Clairemont Drive, #319, San Diego, CA 92117. Please contact us if you have any questions or special circumstances.

Unlisted Professions/Specialties

If your profession or specialty is not listed on the registration form, you can simply register using the “Other” option found at the end of the selection list. We are unable to accommodate all professions and specialties on the form, so not everyone will find their particular one.

Using a Coupon or Promotional Offer

To take advantage of any promotional offer, you must enter the promotional code on the payment page (in the "Coupon Code" box) prior to completing the payment process. Discounts are valid only when offered and only on purchases made at www.allegralearning.com. Promotional offers do not apply to tax charges. The offers cannot be combined with other offers or discounts. Discounts, prices, and product availability are subject to change without notice.

Viewing and Printing Past Receipts

To view your purchase history and print past receipts, please follow these steps:

Log into your account with your username and password.
Go to "My Account" and select "Past Receipts."
Select the receipt you wish to review and/or print.
When the screen page appears, select "Print" at the top right corner.

Signing In

“Username/Password Combination is Not Valid” Error

You will receive this error message when trying to log into ALLEGRA Learning if your Username or Password does not match what we have in our system. Here are a few things to check before contacting Technical Support at 760-434-1885 for assistance:

Your Username might be your email address. Try re-entering your Username with your full email address.
Your browser settings have cause a conflict. Check that your browser’s security settings are set properly.

How can I request my Username and Password?

You can use the form on the “Contact Us” section of the website to retrieve your Username and Password by email.

What are the proper browser settings to log into ALLEGRA?

ALLEGRA Learning officially supports the following browsers

Microsoft Internet Explorer 6.0 or greater
Mozilla Firefox 2.0 or greater
Apple Safari 2.0 or greater

Although not officially tested and approved by ALLEGRA Learning, most other browsers should work as long as they are configured to accept cookies. To set your browser's security settings correctly for our sites, see below:

If you're using Internet Explorer 6.0

1. Choose Tools from the browser menu

2. Select Internet Options menu

3. Click the Privacy tab,

4. Move the slider to no higher than "Medium High"

Alternatively, you can click on the "Sites" button on the Privacy tab and add "allegralearning.com" as sites allowed to use cookies

If you're using Firefox 2.0

1. Choose Tools from the browser menu

2. Select the Options menu

3. Click the Privacy tab

4. Select 'Accept Cookies from All Sites'

If you're using Safari 2.0

1. Choose Edit from the browser menu

2. Select the Preferences menu

3. Click the Security tab

4. Next to 'Accept Cookies', select 'Only from Sites Site you navigate to'

Update My Profile

Update Profile Info

ALLEGRA Learning users may change their own account information. Using the “My Account” option, you can change your account information, mailing information, billing information, and view your past receipts.

To Edit your information, select the “Edit info” button and change the information you need to edit. Click “Save Info” once you are completed and view the information to be sure it is correct.

Request Your ID/Password

Please use the “Contact Us” form and use the “Forgot user name/password” message. A response will be sent by email.

eMail Newsletter

To subscribe to the email, go to “Email Newsletter”

Unsubscribing from Newsletter

To unsubscribe from the newsletter, please contact us. You may also select the "Unsubscribe" option at the bottom of the newsletter.

CE Questions

How to Participate in CE Activities

To select a course, go to the Log In box on the Home Page, and then go to “Add Course.” You can choose courses by selecting Keywords, or using the drop down menus for Specialty, State Specific Courses, and/or Practice Area. Then select “Search” and the courses meeting your criteria will appear. You can also just select “Search” and all of ALLEGRA Learning’s courses will be provided in alphabetical order.

How do I determine which course, certificate program, or workshop is right for me?

Each course has a complete description as well as learning objectives that clearly describes the content of each course. In addition, there is a complete list of accreditations for that course or certificate program, a list of appropriate disclosures, and a list of professions that might benefit from the course/certificate program. Just click on the title of the course and this information will appear. Click on it again and the information will "collapse" allowing you to check out any other course/certificate program of interest to you.

How do I select state required courses?

To select a state required course, log in and then go to “Add Course.” Using the drop down menu for State Specific Courses, select the state that applies to you. Then select “Search” and the courses meeting your criteria will appear. Or, click here...

What is a passing score?

To successfully pass a course, you must pass the test at the end of each course with a score of 80% or better. You may take the test as many times as you need to achieve this goal and there are no additional fees to retake the test.

How do I view my courses?

Go to “My Account” and select “My Courses” from the navigation bar. You can then view the courses you have purchased, note your progress in the course (i.e. “read course” or “take test”) and unenroll by selecting the red “X.”

How Do I Obtain/Print a Course List to Send to My Licensing Board?

To view or obtain a list of courses/certificate programs you have taken, or to obtain a list of courses/certificate programs for your licensing board, please follow these steps:

Log into your account with your username and password.
Go to "My Certificates" and click on "Search" where you see the listing "Search Total Contact Hours Earned By Date Range."
Enter the necessary date range for the courses/certificates.
Print the page for your records.

Do you report my contact hours to CE Broker?

ALLEGRA Learning automatically submits your continuing education (CE) contact hours to CE Broker. CE Broker is the name of Florida’s state-mandated electronic tracking system developed for the Florida Department of Health to help track and facilitate audits of continuing education (CE) credits earned by health care practitioners in Florida and the District of Columbia. For complete information, please click here...

What is the difference between contact hours and CEUs?

A contact hour is a unit of measure that represents an hour of instruction.

A continuing education unit (CEU) represents ten contact hours of instruction.

Both a contact hour and a CEU represent participation in an organized educational experience under responsible sponsorship, capable direction, and qualified instruction.

While the two terms tend to be used interchangeably, this is actually incorrect. In the health care profession, the term contact hour(s) is the correct term for continuing education.

Certificate Program "Certificates of Completion"

If you have registered for a certificate program (such as the Certificate in Gerontology or the Certificate in End-of-Life Care) you will not receive individual certificates of completion for every course. Instead, you will receive a Certificate of Completion once the entire certificate program is complete.

Can I Purchase Only One Certificate?

No. You can purchase as many certificates as you like. By selecting a "bundle" option, you can select as many courses and/or certificate combinations as you wish. There is no time limit for completion.

My Certificate Will Not Print

After taking your test, you need to complete an evaluation form. Once this is completed, your course completion information will be provided in “My Account” under “My Certificates.” Select “My Certificates” and then select the course(s) certificates you would like to print.

After I have completed and passed a course, will I be certified in this area?

Once you complete an ALLEGRA Learning course, you will receive a certificate showing the number of contact hours you have earned.

Certification is a national designation that is usually achieved by taking a national certification examination in the specific subject matter or specialty area.

What is the difference between a certificate program and certification?

A certificate program is a specially designed compilation of courses that have been "bundled" together to provide a comprehensive overview of a particular topic.

Certification is a national designation that is usually achieved by taking a national certification examination in the specific subject matter or specialty area. Read more here...

Why are certificate programs valuable?

Certificate programs distinguish you as a knowledgeable, skilled, and committed professional in the field of study. The certificate program enhances your professional marketability, builds your skills and competencies, fulfills continuing education requirements for many professionals, and develops an interdisciplinary perspective on the particular subjects in the program.

Can I use ALLEGRA’s continuing education courses to renew my license?

ALLEGRA Learning is accredited through several accrediting agencies, including the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation, the National Association of Alcohol and Drug Abuse Counselors, and the National Certification Board for Therapeutic Massage & Bodywork. Every state will accept our continuing education courses for the renewal of license for nurses. For complete accreditation information about numerous health care specialties, click here.

ALLEGRA Learning’s continuing education (CE) contact hours are generally accepted by most professional health care organizations. However, we do not warrant that all professional organizations and state licensing boards will accept our contact hours. If in doubt, you are advised to contact your professional organization or licensing authority to confirm their acceptance of these contact hours.

I am not a nurse (or I am not licensed yet) but your system is asking for an RN license number. Can I take your tests?

Yes, you can take continuing education courses on our web Web site regardless of the status of your licensure. To complete the test, you cannot leave the license number field blank, but we are not verifying your licensure information so any data will do. If you are a licensed professional in another field, enter that information. If you have not yet received your license, you could enter “pending” or “student.” Make sure to pick values from the drop down menus for the license type and license state as well.

For all participants: Please check and make sure that you will be able to use our courses to meet whatever requirements you might be trying fulfill before taking our courses.

Newletter

How can I receive your Healthy Living Newsletter?

You can receive our Healthy Living Newsletter by entering your email address in the "Sign In Now" section of our Home Page under the Healthy Living Newsletter heading. You will receive the next newsletter by email. If you wish to read previous versions of the newsletter, simply click on the "View Newsletter Archive" link and you will be directed to a page with all of the previous versions.

REFUNDS

Refunds are available to anyone who is displeased as long as you haven’t completed the course/certificate and received a Certificate of Completion. Once you have completed the course test, no refunds will be issued. We will refund a prorated amount based on your purchase price and courses taken if you have purchased a certificate program. Refunds will also be issued if requested within 30 days of purchase and the criteria above have been met. No refunds will be given after 30 days.

DISCLAIMER

The site www.allegralearning.com is owned and administered by ALLEGRA Learning Solutions, LLC. The content on this site and in these courses is intended to provide an overview of the specific topic and is not intended to be used as medical advice. The authors, publishers, and editors assume no responsibility for any actions taken because of the information contained on this site. While every effort has been to provide accurate, timely, reliable information, and the content has been developed by and in consultation with health care professionals, the field of health care is a dynamic one. As such, health care professionals may have opinions that differ from those presented in the content herein. As new research and new information becomes available, every effort is made to reflect those changes in the course content. However, the reader is encouraged to consult with specific practitioners, pharmaceutical references, and standard clinical references and recommendations regarding health care practices, treatments, and medication dosages.

Since medical and health care practices and laws vary from state to state, any content on this site does not replace the advice of an experienced, licensed health care or medical practitioner.

Links to other web sites from this site are provided for your convenience and do not constitute or imply endorsement or approval by ALLEGRA Learning Solutions, LLC of these sites, any products or services described on these sites, or any other material contained therein. The products and/or services, if any, discussed on the ALLEGRA Learning Solutions, LLC web site are not intended to constitute offers to sell or solicitations in connection with any product or service.

We strongly recommended that you retain a copy of your continuing education Certificate of Completion provided upon completion of each course. This is your receipt and provides the proof required by state licensure boards that you have completed the necessary requirements to receive credit for the course.

COPYRIGHT

All rights reserved. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without written permission from ALLEGRA Learning Solutions, LLC. Please contact us for information.

ALLEGRA Learning Solution’s PRIVACY POLICY

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